Frequently asked questions

As a 501c3 organization, when a donor gives money to a nonprofit organization, that money is no longer the donor’s once accepted by the charity. Instead, the money is, in effect, owned by the public interest. Because nonprofit organizations exist to benefit the public interest, regulators will be concerned that gifts are used to further the public interest. Returning a donor’s gift could be contrary to the public interest. Exceptions that would allow a refund: 1. In the event that a written document accompanies the donation restricting the use of the donated funds and GRACED, Inc. is not able to abide by the restrictions. This exception is only applicable to gifts of $10,000 or more. 2. For donations made using the GRACED, Inc. website, if you or our system, have made an error your donation will be refunded. Within 5 days, please alert GRACED, Inc. of an error. Please call 919-817-4480 or email info@gracedinc.com.(www.gracedinc.com/contact) If a qualified error has occurred, refunds will be made using the original credit card used. However, in the case of an electronic check the donor will receive a paper check in return. 3. Additional exceptions may be made at the discretion of the Executive Committee of GRACED, Inc.’s Board of Directors. Requirements to complete a donation refund: • Donor must submit a signed written request, to include: donation amount, date, method of payment. • Nonprofit: a refund check will be issued along with a letter stating the reason for the refund, including language notifying the donor that the original gift may not be claimed as a charitable donation to the organization. Recurring Donation Change or Stop Policy To change or stop your giving, please email info@gracedinc.com (www.gracedinc.com/contact)at least 30 days prior to the stop day (draw date). All requests must be received in writing. Please include “Recurring Payment Change or Stop” in the email subject line. You will receive an email confirmation that your request has been completed. Reimbursement for Events GRACED, Inc. does not provide refunds unless we cancel the event. If for any reason, you cannot attend an event after purchasing the ticket(s), we will gladly redirect the ticket cost as a charitable donation to the GRACED, Inc. campaign/event of the donor’s choice.